Refunds & Returns
We know the holiday season can be stressful so we have decided to extend our returns policy. All purchases made from 4th Nov 2019 to 31st Dec 2019 are eligible for an Extended Holiday Returns till 1st February 2020.
Keep in mind that we cannot accept any jewellery that is bespoke or engraved, anything that has been already resized. Any items returned must still be unworn in pristine condition in order for your return to be processed. Any jewellery sent back to us will be subject to assessment before any refunds can be processed.
Once your jewellery has passed our quality checks, we will contact you via phone or email and process your refund within 10 working days. Please note that any refunds on a finance application may take longer than 10 working days.Please note that after Friday 6th December we are unable to process returns until the new year. Customers are still welcome to send items back or drop them to their nearest store, but returns will not be processed until the 6th January 2020.
How to Return Your Jewellery
If you are sending your ring back to us for a one-time complimentary resizing, please write clearly what size you would like us to adjust your ring too.
For security purposes, please use the original packaging to send your jewellery back to us or a similarly sized package.
Please include a note in your package explaining the reason for your return. This will help us process your return faster.
Every item has to be returned using Royal Mail Special Delivery fully insured to our address:DF Logistics
Shop 12, The Big Peg
Do not under any circumstances write Diamonds Factory, diamonds or jewellery anywhere on the package.
Drop off & Collection
If it's easier, you can personally drop off your ring at any of our showrooms located across the UK:
London Hatton Garden
Simply book a drop off appointment by visiting our booking page here (please note that Sundays are excluded). You’ll be notified when your jewellery is ready and you’ll need to book a collection slot with us. Please note that any drop offs and collection will require proof of ID for security purposes.