If you’re not happy with your product for any reason, you can return your jewellery within 30 days of your order’s delivery date for a full refund. Keep in mind that we cannot accept any jewellery that is bespoke or engraved, anything that has been already resized. Any items returned must still be unworn in pristine condition in order for your return to be processed. Any jewellery sent back to us will be subject to assessment before any refunds can be processed.
Once your jewellery has passed our quality checks, we will contact you via phone or email and process your refund within 10 working days. Please note that any refunds on a finance application may take longer than 10 working days.
How to Return Your Jewellery
Let us know that you would like to return an order by providing us with your order number and by sending us an email to firstname.lastname@example.org.
Please write a small covering note in your package letting us know the reason for your return. This will help process your return faster.
If you are sending your ring back to us for a one-time free resizing, please write clearly what size you would like us to adjust your ring to.
Please use the original packaging to send your jewellery back to us, or a similarly sized package for security purposes, using Special sign for delivery and insure it for full amount to send your item to our address: