Refunds & Returns

COVID-19 UPDATE:

All workshops are now closed until further notice. Please do not send any items back for return or repair as we are unable to accept deliveries at this moment.

Items that have already been sent to the workshop for repair will be not be worked on until the workshop is in operation again (minimum of 3 weeks as advised by the government)

Returns:

UPDATED RETURNS POLICY. We offer a 100 day returns policy, meaning that should for any reason you be unhappy with your purchase you can return it to us for a full refund with no questions asked.

Keep in mind that we cannot accept any jewellery that is bespoke or engraved, anything that has been already resized. Any items returned must still be unworn in pristine condition in order for your return to be processed. Any jewellery sent back to us will be subject to assessment before any refunds can be processed.

Once your jewellery has passed our quality checks, we will contact you via phone or email and process your refund within 10 working days. Please note that any refunds on a finance application may take longer than 10 working days.

How to Return Your Jewellery

If you are sending your ring back to us for a one-time complimentary resizing, please write clearly what size you would like us to adjust your ring too. 

For security purposes, please use the original packaging to send your jewellery back to us or a similarly sized package. 

Please include a note in your package explaining the reason for your return. This will help us process your return faster.

Every item has to be returned using Royal Mail Special Delivery fully insured to our address:

Do not under any circumstances write Diamonds Factory, diamonds or jewellery anywhere on the package. 

Drop off & Collection

If it's easier, you can personally drop off your ring at any of our showrooms located across the UK: 

Simply book a drop off appointment by visiting our booking page  here (please note that Sundays are excluded). You’ll be notified when your jewellery is ready and you’ll need to book a collection slot with us. Please note that any drop offs and collection will require proof of ID for security purposes.