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Book An Appointment

Please use the form below or call us at 0800 072 1170 to schedule your personalised visit with a showroom assistant in our London Showroom.

We recommend you make your appointment atleast 3 working days in advance and specify the items that you would like to see during your visit.

Please note that the full Diamonds Factory collection may not be available for view at our showroom.

> > Returns Policy
Customer Care

Our Returns Policy 

 

If you’re not happy with your product for any reason, you can return your jewellery within 30 days of your order’s delivery date for a full refund. Keep in mind that we cannot accept any jewellery that is bespoke or engraved, anything that has been already resized. Any items returned must still be unworn in pristine condition in order for your return to be processed. Any jewellery sent back to us will be subject to assessment before any refunds can be processed.  

Once your jewellery has passed our quality checks, we will contact you via phone or email and process your refund within 10 working days. Please note that any refunds on a finance application may take longer than 10 working days. 

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How to Return Your Jewellery
Let us know that you would like to return an order by providing us with your order number and by sending us an email to service@diamondsfactory.co.uk.

Please write a small covering note in your package letting us know the reason for your return. This will help process your return faster. 

If you are sending your ring back to us for a one-time free resizing, please write clearly what size you would like us to adjust your ring to. 

Please use the original packaging to send your jewellery back to us, or a similarly sized package for security purposes, using Special sign for delivery and insure it for full amount to send your item to our address: 

DF Logistics
2nd & 3rd Floor
54 Hatton Garden
London,
EC1N 8HN

Do not under any circumstances write Diamonds Factory, diamonds or jewellery anywhere on the package. 

Drop off & Collection

If it’s easier, you can personally drop off your ring at our London showroom in Hatton Garden.

Simply book a drop off appointment by visiting our booking page here. You’ll be notified when your jewellery is ready and you’ll need to book a collection slot with us. Please note that any drop offs and collection will require proof of ID for security purposes.