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Book An Appointment

Select Location
London

Diamonds Factory
7 Hatton Garden
London
EC1N 8AD
Birmingham

Diamonds Factory
Shop 12 - The Big Peg
Access via Warstone Lane
Birmingham
B18 6NF
Liverpool

Please visit our partners 'Austen & Blake'
Jewellers at
9, Parker Street,
Liverpool,
L1 1DJ
Leeds

Please visit our partners 'Austen & Blake'
Jewellers at
Unit 9, County Arcade
Leeds,
LS1 6BW
Manchester

Please visit our partners 'Austen & Blake'
Jewellers at
17 King Street,
Manchester,
M2 6AW
Sheffield

36 the Arcade,
Meadowhall Shopping Centre,
Sheffield,
S9 1EH
Nottingham

178,
Victoria Centre,
Victoria St,
Nottingham NG1 3QH
Glasgow

Please visit our partners 'Austen & Blake'
Jewellers at
52 Argyll Arcade,
Glasgow,
G2 8BA
Edinburgh

27 Hanover St,
Edinburgh,
EH2 2DL,
UK
Newcastle

Regus, Merchant House,
30 Cloth Market,
Newcastle Upon Tyne,
NE1 1EE
Belfast

16 Donegall Square
North Belfast
BT1 5GB
Schedule Date & Time
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Refunds & Returns

Returns:

We offer a 30 day returns policy, meaning that should for any reason you be unhappy with your purchase you can return it to us for a full refund with no questions asked.

Keep in mind that we cannot accept any jewellery that is bespoke or engraved, anything that has been already resized. Please bear in mind that any item returned for refunds or exchanges must still be unworn, with the tag on and in pristine condition. Any jewellery sent back to us will be subject to assessment before any refunds can be processed.

Once your jewellery has passed our quality checks, we will contact you via phone or email and process your refund within 10 working days. Please note that any refunds on a finance application may take longer than 10 working days.

How to Return Your Jewellery

We offer a 30 day returns policy.

If you are sending your ring back to us for a one-time complimentary resizing, please write clearly what size you would like us to adjust your ring too. 

For security purposes, please use the original packaging to send your jewellery back to us or a similarly sized package. 

Please include a note in your package explaining the reason for your return. This will help us process your return faster.

Every item has to be returned using Royal Mail Special Delivery fully insured to our address:

DF Logistics
Unit 114/115F The Big Peg
120 Vyse Street
Birmingham
B18 6NF

Do not under any circumstances write Diamonds Factory, diamonds or jewellery anywhere on the package. 

Drop off & Collection

If it's easier, you can personally drop off your ring at any of our showrooms located across the UK: 

London Hatton Garden

Manchester

Liverpool

Birmingham

Leeds

Glasgow

Nottingham

Sheffield

Edinburgh

Simply book a drop off appointment by visiting our booking page  here (please note that Sundays are excluded). You’ll be notified when your jewellery is ready and you’ll need to book a collection slot with us. Please note that any drop offs and collection will require proof of ID for security purposes. 

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