We have been involved in the jewellery industry, designing and manufacturing jewellery, for more than three generations. We are delighted to have happy customers in more than 70 countries around the world, with over 50,000 customers served. Our UK ecommerce operation began in 2003.
If you would like to discuss any aspect of our heritage, our ethics or our links with the leading diamond and jewellery institutions please get in touch with our friendly Customer Care Team on 0800 072 1170 0800 072 1170 or enter into a Live Chat
Don't confuse superb value with poor quality. We use a skilled group of craftsmen and master jewellers that are very experienced. We are renowned globally for providing personalised, affordable and high-quality diamonds and diamond jewellery, supplying various high street and chain stores.
The only way we can offer such superb value is because:
* We do have a private viewing showroom in Hatton Garden, London, for customers that would like to view samples or collect their purchases in person.
We guarantee our prices are the cheapest in the UK.
If you would like to discuss any aspect of the superb value that we offer, or the quality of our diamonds please get in touch with our friendly Customer Care Team on 0800 072 1170 0800 072 1170 or enter into a Live Chat
Ethically sourced diamonds are purchased from recognised diamond trading centres around the world.
The diamond trading centres are located in :
Each of the trading centres is committed to trading ethical diamonds, in line with various global institutions and the Kimberley Process Certification Scheme.
If you would like to find out more about how we source our diamonds, or you'd like to learn more about diamonds, please get in touch with our friendly Customer Care Team on 0800 072 1170 0800 072 1170 or enter into a Live Chat
We are based in the famous diamond jewellery centre of London called Hatton Garden. If you would like to visit our showroom to view samples, or to collect your purchases, please get in touch and we can arrange this for you.
We advise all our customers to make an appointment to view samples or to collect their purchases from our showroom in Hatton Garden, London.
We are more than happy to receive customers in our London showroom, although viewings are strictly by appointment. We hope you understand that this is an important part of our security policy.
It's really easy to make an appointment for viewing a sample of our jewellery, or for collecting your order. Simply contact our Customer Care Team on 0800 072 1170 0800 072 1170, or make an appointment to visit through our form.
Please note that viewings are strictly by appointment.
If you come and visit us at our showroom in Hatton Garden, London, we will be more than happy to show you a selection of samples. You'll be able to get a good feel for the diamonds and the precious metals we use to create our superb collection of affordable jewellery.
Viewings are strictly by appointment.
Yes. You can either collect jewellery already ordered, or you can place an order at our showroom.
Viewings are strictly by appointment.
We are proudly registered with, and follow the guidance of, a number of global diamond and jewellery institutions from around the world, including the British Jewellers' Association.
Our British Jewellers' Association membership number is 50270.
If you would like to discuss any aspect of our memberships, or links with global diamond and jewellery institutions, please get in touch with our friendly Customer Care Team on 0800 072 1170 0800 072 1170 or enter into a Live Chat
Our supply chain is very efficient and has a minimal number of layers. This is one of the key reasons why we can offer such superb value across our collection of diamond jewellery.
If you would like to talk about any aspect of our supply chain, the institutions we work with, or the heritage of our business, please get in touch with our friendly Customer Care Team on 0800 072 1170 0800 072 1170 or enter into a Live Chat
Our commitment to delivering first-class customer care to all of our happy customers is unwavering, even when customers may wish to return items. That's why we have a no quibble 30 day Returns Policy on most jewellery, subject to the terms outlined in our Returns Policy.
We engrave many pieces of jewellery each year and the chances are that your ring will also be suitable for engraving.
There are a number of very important things you should note about engraving:
We strongly recommend that you discuss any engraving requirements with our Customer Care Team, take your time choosing the perfect ring, and also ensure you take the perfect measurements by using our Ring Size Guide.
Resizing a ring is possible for most rings. However, it is not possible to resize eternity rings, rings that have been engraved, or rings that have too large a difference for resizing. In the first instance, it would be wise to talk with our Customer Care Team, and check your exact ring size using our Ring Size Guide.
Free Valuation Report
As part of our commitment to delivering first-class customer care for all of our customers, we are happy to provide a free Valuation Report for insurance purposes, with every purchase.
Your free Valuation Report will contain all the salient product details such as diamond carat, diamond clarity, diamond colour and the precious metal used. This report is useful for the purpose of insuring your piece of jewellery but also provides further evidence of its authenticity.
It is very important to us that our 50,000+ happy customers feel content about their purchases. As part of our commitment to delivering first-class customer care to all of our customers, we are pleased to receive visitors at our London showroom, in the world famous jewellery centre of Hatton Garden.
By Appointment Only
By Appointment OnlyPlease arrange an appointment to visit our showroom with our Customer Care Team on 0800 072 1170 . For security reasons, visiting our showroom is strictly by appointment only.
Men's rings are normally around the same price, weight for weight, as women's rings. The main difference, however, is that the style of men's Rings means that they are much larger. This means more gold or platinum, and in the case of diamonds, more diamonds.
In order to help our future customers get the perfect ring size, we've created a Ring Size Guide, which we recommend you use.
Your order will delivered by the Royal Mail using its next day, special delivery service (for all the items delivered within UK). For international buyers we use FedEx. These methods of shipment are fully insured against losses, damages and theft right up to the point where you sign for them.
We are always delighted to meet our customers and as long as an appointment is made, we are more than happy to receive visitors at our Hatton Garden showroom in London.
Please note that in order to collect your items, you will be required to show photograph identification, such as a driving license or passport. You will also need to bring with you your order confirmation that is sent via email, once your order is received.
We will email you on the day your order is dispatched and provide advice regarding your expected date of delivery, the parcel delivery company being used and the track and trace details of the delivery company.
If you wish to arrange delivery of your item to an alternate address (other than your billing address), we will be more than happy to be of assistance.
In order to process your request for delivery to an address other than your billing address, we do need to follow certain security procedures. These procedures protect you and us. We therefore need to view certain documents from you before rerouting orders. Please contact our Customer Care Team for more information on this subject.
We use the leading global delivery companies, so we are pretty confident that your order will be safe. However, to manage any potential risk, we insure in the event of loss, damage and/or theft during shipment.
You must insure your jewellery, if you return it
If you are returning an item of jewellery, it is your responsibility to insure the item during transit. Most delivery companies will be happy to provide a quote for next day, guaranteed delivery, and they will simply ask you how much the parcel is worth and what insurance value you require. We do not accept responsibility for losses occurred during transit for items returned to us.
Your order will be packaged in a plain and discreet manner, in accordance with our secure packaging in transit policy.
Discreet on the outside, elegant on the inside
Our external packaging makes no reference to our brand name, diamonds, gold or jewellery. This is to ensure that the precious contents are not advertised. However, the packaging on the inside is elegant and ready to be presented to that special person.
As part of our commitment to delivering first-class customer care to more than 50,000 customers, we offer three main ways of placing an order.
You can place an order through our ecommerce shop very easily. Simply choose the piece of jewellery you want, outlining any specifications, and proceed through the checkout.
Alternatively, we are happy to take orders over the telephone. Simply get in touch with our Customer Care Team on
0800 072 1170 .
You can also place an order in our showroom. Simply make an appointment to visit our showroom to view samples, and we can take your order there and then.
We are more than happy, as part of our commitment to delivering first-class customer care to our 50,000+ happy customers, to assist wherever possible by exchanging items. However, items that are of a bespoke nature, or have been engraved, cannot be exchanged.
We offer a ring resizing service to all of our customers; so don't worry if your ring is too large or too small, since our master jewellers are skilled at resizing rings.
As part of our commitment to delivering first-class customer care, we can confirm that we are 100% committed to providing a safe ecommerce shopping experience. To date we have satisfied over 50,000 happy customers.
State-of-the-art ecommerce security
Our ecommerce shop is protected with the latest security certificates (SSL certificates). These certificates use state-of-the-art encryption technologies.
In addition to the latest state-of-the-art encryption, our systems are compliant with the PCI Security Standard's Council. This was founded by Visa, MasterCard, American Express and JCB International. You can find out more about PCI Security Standard's Council at www.pcisecuritystandards.org.
Verified by Visa and MasterCard
We also use Visa and MasterCard Secure Code technology, for processing all orders.
We are happy for you to make payment by any of the following methods:
Credit Cards or Debit Cards
We accept all major credit and debit cards. Please note that a non-refundable surcharge of 2.55% is applicable when you select the American Express card to make a purchase.
You can place an order using PayPal as payment option online by selecting it as payment option during checkout process.
If you'd prefer to pay via a PayPal account over a phone, simply get in touch with our Customer Care Team on 0800 072 1170 0800 072 1170 or email firstname.lastname@example.org and we will send you a PayPal request. On receipt of the request, simply make the payment and email us with the payment details and you will receive the Order Confirmation against your order.
If you'd prefer to pay by bank transfer, this is also an acceptable means of payment. Simply email the Customer Care Team on email@example.com or call us on 0808 250 6372 .
We are happy to receive cheques too.
If you would prefer to make a payment via the telephone, we are happy to oblige. Simply telephone our Customer Care Team on 0808 250 6372 with your card and order details.
Reasons for a card payment rejection
The vast majority of reasons why a card is rejected are because of the protection policies of banks. You might have to phone your bank (telephone number usually on the back of the card) to tell them that you want to purchase a high-value item.
Either way, our Customer Care Team is happy to assist with telephone orders on 0800 072 1170 if necessary.
Depending upon the payment method used, it can take 8-10 working days for a refund to be processed, although in reality it is normally a few days. Our first-class Customer Care Team will be happy to notify you of estimated refund times at the point when a refund is agreed.
Value added tax (VAT) is applicable for all orders placed on this website. All the products displayed on the website are inclusive of VAT. The VAT Retail Export Scheme allows the VAT amount to be reimbursed to customers when they purchase goods in the EU and then export them outside the EU. However, orders from Diamonds Factory are ineligible for the VAT Retail Export Scheme because Diamonds Factory is an Internet-based mail-order company and is not eligible to participate.
VAT (Value Added Tax) is collected for all the shipments within the European Union. If you are located outside of the EU territory or countries which are exempt of VAT, simply get in touch with our Customer Care Team on 0800 072 1170 0800 072 1170 or enter into a Live Chat
Yes. We are always pleased to offer discount codes and do so whenever possible, throughout the year.
If you would like to use two cards for a transaction, you can certainly do that as long as both cards belong to the same owner and are registered at the same billing address. Simply call our Customer Care Team on and they will help you make the purchase over the telephone.
We are renowned throughout the world for providing personalised, affordable and high-quality diamonds. We are proud to offer a Price Guarantee that means we are happy to match like-for-like prices. Simply email our Customer Care Team on firstname.lastname@example.org with the details of the price and product you'd like us to match.
As soon as you make a payment your bank will authorise the amount for the transaction you have made. The actual settlement of the amount between your account and our account will be completed in 2-3 days. The payee will be itemised as Neve Jewels Ltd, which owns the Diamonds Factory brand.
If you would like to talk to a member of our Customer Care Team about taking payments from your card, or if you would like to make a payment over the telephone, get in touch on 0800 072 1170 0800 072 1170 or enter into a Live Chat