Free Delivery

All of our orders come with free delivery with the Royal Mail Next Day Delivery (by 1pm) service.  Please note that orders outside the UK may incur an additional delivery charge. All of our parcels require a signature at the delivery address and are fully insured up until the point that they are signed for. If your item has not been signed for, it will be returned to your local sorting office, which you can collect with some form of identification. 

When Will I Get My Item? 

As a made-to-order company, most of our products are subject to a manufacturing time. This is normally between 2-3 working weeks, and 3-4 working weeks if your item is bespoke. We do this in order to pass on the savings directly to you by only making orders when they are required. 

If you need something quicker, you can check our sale products which can be shipped within 3-4 working days, or you can request an urgent order by getting in contact with us over email to service@diamondsfactory.co.uk or call us on our phone number.

Once your design has been made, it will be ready for dispatch. We will email you a Royal Mail tracking code once it has been dispatched, which you can use to track here via Royal Mail: 

https://www.royalmail.com/track-your-item

Please note that Royal Mail may not deliver on a Saturday if an order has been dispatched on Friday. In this cases it would be delivered usually on Monday. For more information you can read about their service here:

http://www.royalmail.com/business/services/sending/parcels-uk/next-day-delivery 

Where Is My Order? 

You can find out more about the status of your order if you contact us roughly 2 weeks after your order was placed (3 weeks if your order is bespoke). You can track the status of your order by sending us an email service@diamondsfactory.co.uk and we’ll be happy to give you an update. 

What If I Want to Deliver To A Different Address?

If you would like your delivery address to be different from your billing address, we will need the following additional documents: 

A copy of the card holder’s photo ID. A passport or driving license is recommended. 

A copy of a recent utility bill or bank statement that must be dated from the last 3 months, in order for us to verify the billing address of the card. 

A letter of authorisation which gives us permission to send to an alternative address. This must be printed and hand signed by the cardholder. We can email you the format which you can use to print and sign. 

Orders Purchased can be returned within 30 days for a full refund. Check Full detail at.

Return Policy