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Bespoke Experience

The Bespoke Experience

Our bespoke service is entirely personal to you. We will work with you to create a unique ring that reflects your partner’s personality and style.

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Served Over 75,000 Cutomers
98% Customer Satisfaction

Great customer service

Been dealing with a lady called barbara. She has been a great help trying on rings for me and sending me pictures to help me make the best decision. Great customer service. Going to order the ring tonight.


An absolutely flawless service

An absolutely flawless service (pardon the pun) from the Diamonds Factory - James in particularly. I purchased both my wife’s engagement and wedding ring from here - they even made me a bespoke wedding ring using their CAD facilities, as my wife’s engagement ring is a marquee. Cannot recommend this fantastic company enough - excellent.

John Higgins

I am so pleased with my second purchase

I am so pleased with my second purchase from the Diamonds Factory. I had a ring made, a gift from my Mum, and it arrived just two weeks after the order. The staff at Hatton Garden are so helpful. I was recommended to the Diamonds Factory by my Nephew and after two visits that have resulted in excellent purchases, I would certainly recommend to others.


My first experience using Diamond Factory was when I purchased my fiancee's engagement ring. The service I received was amazing, even getting the ring re-sized was effortless. Needless to say I was more than happy to use Diamond Factory to purchase my now wife's wedding ring. Again, the service was fantastic. A lady called Elina, was brilliant, she was extremely helpful, gave excellent advise and was professional throughout. I would have no hesitating recommending Diamond Factory based on my own personal experience.


Great Service and Gorgeous Ring

Arrived in quicker than expected time and the quality is perfect! My future wife fell in love with the ring as soon as she saw it. Will definitely use them again.... not for an engagement ring obviously!

Alan Clark

Couldn't ask for more.

The Diamond Factory was absolutely brilliant the ring is amazing everything they promised they delivered. I would have no problem recommending the Diamond Factory to anyone

Jason Parkes

Excellent Value

Excellent hassle free service, lovely rings. I got my engagement ring and recently our wedding rings from here. Highly recommended. Lovely boxes and certificate of authenticity provided with a valuation.


Would recommend unreservedly.

Excellent service all round. We've purchased three rings from the diamonds factory and each has been excellent in terms of quality and value for money. Had to send one back as it was too tight but this was amended without fuss or cost. Would recommend unreservedly.

Kevin Lockett

I would highly recommend Diamonds Factory.

During my initial conversation, the sales person was very helpful and answered all my questions. The ordering and payment process was easy and the ring was ready much more quickly than expected. I am very happy with the finished product and my fiancee loves it. I would highly recommend Diamonds Factory.

Drew Ballantyne

Jewellery Care

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