couldnt have been any better
My boyfriend and I came across the website on google when shopping for my engagement ring. Then we discovered they had a location in Liverpool. The first time we went we were greeted by Gill - a lovely lady with so much knowledge regarding diamond clarity and quality. We were offered a cup of tea, which was much appreciated when it was cold outside. I found the one I wanted. There was no hard sell or pressure. We paid the deposit and off we went very happy!
The second time we went which was when my ring was ready for collection. We were greeted by the lovely Barbara with a glass of red. Tried on the ring it was beautiful. We sat and had a chat for a bit. My other half paid and off we went. We were both very impressed with Gill and Barbara’s attentiveness and friendliness. My other half and I both said how relaxed we felt in there chatting away, we feel we received the best service. We love how you have to make an appointment and you get real 1-1 customer service in a beautifully decorated private office with a stunning view over The Mersey. We were able to splash out more on the platinum ring due to saving a few hundred pound by not shopping with a high street brand like Goldsmiths or Ernest Jones. We look forward to going back there for our wedding rings. Thank you both so much ladies. We hope you get to see this glowing review.
Can't rate them highly enough!
I've bought several items from DiamondsFactory and have to say I wouldn't shop anywhere else given their amazing prices and brilliant customer service. Sometimes buying online you have the issue of not knowing how something will look until you receive the item, however if you give them a call they're always more than happy to help. I've experienced this recently when looking for a necklace for my other half. Helena addressed any questions I had and went the extra mile to send some pictures of her wearing the item which resulted in a sale. I can't rate them highly enough!
I was nervous about ordering something…
I was nervous about ordering something as important/expensive as my eternity ring online but I just couldn't find exactly what I wanted elsewhere and the staff were so helpful, they answered all of my questions and made suggestions I hadn't thought of. I'm delighted with my ring!!
Your web site was clear and easy to use. I liked being able to quickly choose the same ring design in different carat options. It was delivered when promised.
Engagement and wedding bands
We had never heard of Diamonds Factory before and took a chance to buy my engagement ring from here as I had fallen in love with it online. We came into the store had my ring sized and placed an order for my engagement ring and I was over the moon when my husband proposed to me as it looked even more beautiful in person. They have unique ring selections which is what attracted me to their rings.
Fast forward a year and we came back to get our wedding bands. This time I ordered them over the phone as my husbands car had been stolen and he was severely injured in the process so I was taking care of him. It was so easy to order over the phone, my engagement ring had a matching wedding band so they found the order for the engagement ring and attached those specifications to the wedding band order so that when my wedding band was made it would caress the engagement ring perfectly, which it does. My husbands wedding band was simple with one groove which was exactly what he wanted and the best bit was we could adjust the thickness of his band as he has big hands he needed a slightly chunky-er ring. We had all of our rings made in platinum.
We love our rings and still get loads of compliments about them.
Really pleased great service, great product, very happy