January Sale ends

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Happy Customers

We’ve served more than 50,000 happy customers, and this figure keeps growing. We still love the fact that we are intimately involved in all these people sharing their love for one another. It’s one of the great joys of working in the diamond jewellery industry.

What our customers say about us

Excellent

 

3235 customers have written a review on Trustpilot

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    Janice Wells, 15. Jan

    I would highly recommend the Diamonds Factory. I had been looking for an engagement ring for sometime and I found the high street brands to be very poor value even in the sales. I decided to look at the Hatton Garden sites and the Diamonds Factory seemed to have the most choice at very good prices. I chose a lovely engagement ring with a much larger diamond than I had envisaged in their half price sale. When it arrived it was slightly large and they have resized it for me free of charge. I have found their quality, prices and customer service to be exceptional.


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    Anne-Marie, 12. Jan

    Competitive prices, high quality products & excellent customer service! Overall really happy with my experience at Diamonds Factory; I'll be using again!


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    Jodi Cook, 12. Jan

    Ordered online. Items arrived to the agreed time scale. Customer services was very helpful in regards to my enquiries. Looking forward to my next purchase.


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    Mollie, 12. Jan

    Fantastic service! Ordered online and was delivered in two weeks. Would definitely use again and would recommend to anyone. Can’t wait to use this company again


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    Jason Roseman, 11. Jan

    Excellent service. Beautiful craftsman ship.


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    AB, 11. Jan

    Highly recommend Diamond Factory. I have used them now for several items and the quality of product is second to none. The Sales Team will go out of their way to help you find the perfect item from sending pictures of the ring on their own finger to trying matching the rings up to make sure they sit and look perfect. So pleased I have used them especially during the recent lockdown. You will not be disappointed 👍🏻


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    Freda Rourke, 11. Jan

    I was unsure about buying online, but the service was second to none. You know exactly what quality of stone you are choosing and the pricing is clear. My earrings were beautiful and I’d definitely recommend this company.


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    Mr&Mrs Mannell, 11. Jan

    My wife was over the moon the quality and design was perfect. The service was all so excellent.


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    linda parkin-coates, 08. Jan

    I have to compliment Christina for her understanding and helpful manor with regard to me and my order. Initially, we had a problem with the order but Christina helped me through this and eventually the order was placed. Christina was patient with me explaining every step. I'm 68 and a bit nervous when purchasing on line and she took the time to be patient with me. I think Diamonds Factory have a real asset in Christina. Too often companies don't realise the work that employees do and it's nice to be able to leave a review like this. Thank you Christina


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    customer john stevens, 08. Jan

    good experience.I enjoyed selecting all aspects of my purchase and was very pleased with the result. It could be useful to show the actual size of the stones as us amateurs find it difficult to imagine the size ,of say,a 1carat stone. I would buy from you again.


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    Johanne Harrison, 08. Jan

    Had to purchase the ring by video link due to lockdown, assistant was very helpful, and also sent a video of the ring on her finger to get a clearer idea of the stone size. It took about 5/6 weeks but very much worth the wait, as it is lovely. All paperwork emailed and very happy. J Harrison


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    Susan F, 04. Jan

    Everything was so easy, could pick it all online. The type of ring, the type of metal, the size of diamond, the cut of the diamond and the type of diamond. You could see the image of what you had chosen at all stages. Once ordered, the time given for delivery was met without any problems. I wasn’t disappointed in anyway when my ring arrived, so delighted. Would definitely use again if needed.


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    Lynne Bowen-Jones, 02. Jan

    Thank you Becky for your outstanding care and service in helping me get the two stone diamond twist engagement ring I had always wanted! You were so helpful and patient throughout the process! We both want to say a huge thank you and highly recommend your wonderful service in the Diamond Factory to others!👌


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    Steve, 31. Dec

    Incredibly happy with the service, big shout out to Natalia Gomez! During COVID lockdown, I was unable to obtain the exact eternity ring my wife wanted for her 50th birthday within the time available. I was advised to order a ring that was available on Quick Delivery, present the ring to her on her birthday, and then arrange a replacement afterwards once I knew the exact requirements. I followed this plan and the Customer Service staff, Natalia Gomez in particular, have been incredibly speedy and helpful in getting this done. I returned the original ring with the specification for its replacement and they are arranging things, including a refund of a balancing payment. In all, Natalia has made this so easy and pain free. Overall, a great experience and will definitely use Diamonds Factory again in the future and would highly recommend to anyone.


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    Peter Clarke, 30. Dec

    My experience with Diamonds Factory was superb in every way. The website is beautiful, easy to use, and has a great selection of pre-selectable and customisable pieces. I love the feature where you can pick your own stone on the live diamond market, it makes it customisable to the pound within one's budget. When I had made my selection, a representative phoned me to confirm the choice, and she was extremely helpful and friendly. They could not have been more accommodating, allowing customisations for my chosen ring that weren't even listed on the site, working with my proposal plans and offering a very generous 60 day resizing guarantee. Compared to many other sites I had seen, the price was very reasonable, and the ring arrived more promptly than I was expecting. The ring itself is stunningly beautiful, and as soon as I saw it I knew it was the one - after weeks of searching. It is of the utmost quality and all our family and friends are utterly blown away by how beautiful it is. And most importantly of all, she said an unhesitating "Yes"! Thank you to Diamonds Factory for making this experience so wonderful with your truly outstanding service. I would recommend you to anyone without a second thought.


Excellent

 

609 customers have written a review on Trustpilot

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    Christine Verrey, 16. Jan

    Une description détaillée de la qualité du diamant et un bijou fini conforme à ce proposé sur le site. Un bel emballage pour le cadeau à l'arrivée ce n'est pas tous les jours qu'on reçoit un diamant et un certificat d'authenticité pour l'assurance. Pour moi c'etait mon premier diamant je suis hyper contente il est super beau.


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    CL, 04. Jan

    Très bon accueil et très satisfaite de mon pendentif et de ma chaîne. L’envoi était sécurisé et emballé avec soin. Je recommande


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    A.Daniel, 04. Jan

    Super qualité, aucun soucis de livraison. À refaire !


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    Vincent Jadas, 04. Jan

    Très bons conseils, envoie rapide et très beau résultat, je recommande !


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    Margaret, 22. Dec

    Thank you for my beautiful ring. I wear it everyday with the other ring I bought from you 3 years ago. Sparkle on a dull day makes me very happy!


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    Charles Roselli, 18. Dec

    beaucoup de choix, livraison rapide, parfait.


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    Marie Sajoux, 07. Dec

    Bonsoir, Ca y est nous venons de recevoir nos alliances, elles sont juste FANTASTIQUE et magnifiques !!!!! Nous voulons remercier ici Vanessa qui est d'une gentillesse, d'une efficacité et rapidité hors normes. Toujours à notre écoute, elle a réagi à nos demandes avec un professionnalisme implacable..... Merci Vanessa, pour notre plus grand Jour, nous aurons une belle pensée pour vous. Je reviendrai vous voir pour des prochaines folies, vous êtes ma bijouterie joaillerie maintenant.... Merci mille fois Marie et Eddy Futurs mariés aux anges


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    Yann, 07. Dec

    Très satisfait de mon achat, une bague en platine pour homme. Vanessa, la commerciale est une personne très professionnelle, agréable, à l'écoute, offrant de bon conseil, réactive... Malgré un petit défaut à réception du colis, l'atelier a été très réactif ( bague partie moins de 2 semaines) Délai respecté... Je recommande vivement ce site!!!!


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    Olivier Bouchenez, 02. Dec

    Franchement je n’y croyait pas trop, vu le prix J’y ai acheté un solitaire (assez gros) en pendentif. Finalement je ne passerai plus que par eux pour les diamants Archi satisfait Sur la qualité sur la beauté et sur le service Vraiment je recommande J’en ai déjà parlé à toute ma famille Essayez une fois vous verrez bien, ils sont juste imbattable


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    Ludovic, 01. Dec

    Très bonne communication, bons conseils sur le choix du bijoux, service et accompagnement au top, les délais de fabrication et de livraison sont respectés. Je recommande!!


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    destrait souchal évelyne, 25. Nov

    joli bijou écrin superbe envoi sérieux


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    JB, 19. Nov

    Excellent service. Commande livrée rapidement. Conforme.


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    Charlotte, 18. Nov

    Sélection facile sur le site avec des explications claires. Expédition rapide et emballage de la bague très mignon. J'ai demandé un envoi au plus rapide pour arriver avant une date précise et le service clientèle a été à l'écoute. Rien à redire.


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    Jun Jiang, 07. Nov

    Je recommande ce site:)C'est la première fois que j'achète une bague en ligne. J'aime beaucoup ma bague. Merci de m'avoir aidé à la choisir, et de me l'avoir envoyé rapidement.


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    Feru, 19. Oct

    Je suis ravie de ma commande, très jolie bague de fiançailles. J’étais un peu soucieuse dune telle commande, et j’en suis très contente un bague de qualité encore mieux que ce que j’espérais. Le seul bémol c’est que diamond factory ne propose pas la gravure de la bague .


Excellent

 

501 customers have written a review on Trustpilot

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  • A. Z. , 14. Jan

    Top Ware, super Service, angenehmer Kontakt, Lieferzeit wurde eingehalten.


  • Diana, 12. Jan

    Super nette und kompetente Beratung am Telefon. Ich war sehr unsicher einen Diamanten übers Internet zu kaufen, aber die Beratung war sehr gut. Ich bin nicht enttäuscht worden. Ich würde auf jeden Fall nochmal dort kaufen. Habe einen superschönen, klaren, reinen Diamanten erworben.


  • Andreas H., 12. Jan

    Versand super geklappt! Bestellte Ware ohne Mängel. Vielen Dank


  • Frank-Peter Iloff, 08. Jan

    Lieferzeit exakt eingehalten. Qualität ist super. Die Ohrringe haben ein tolles Feuer. Meine Frau war begeistert. Das war sicher nicht das letzte mal das ich dort bestellt habe. Vielen Dank


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    Top!

    Ulrich Seiffert, 06. Jan

    Ware i.O., Abwicklung ohne Probleme, Preis top.


  • Herbert , 06. Jan

    Diamonds Factory ist vertrauenswürdig. Einziger Kritikpunkt: Keine Zahlungsbestätigung und keine sofortige Kaufbestätigung, so dass ich zunächst die Luft anhalten musste, ob die Firma seriös ist. Erst nach ca. 14 Tagen rührte sich die Firma. Daher einen Sternepunktabzug


  • Voss-Jahn Irmgard, 06. Jan

    Schnelle Bearbeitung, Produkt genauso wie bestellt.


  • Kunde, 04. Jan

    Ich bin sehr zufrieden. Die Schmuckstücke sind bestechend schön und der Service ist auch suuuper.


  • Vicmir Vizcaino, 04. Jan

    I was scared to buy diamonds online, because I never bought diamonds in my life this is was the first time I did it, and with this online store is easy to buy and understand what you going to buy. No regrets.


  • Lothar Schütz, 04. Jan

    Hochwertig, zuverlässig, schnell


  • Daniel Loacker, 25. Dec

    Hat Alles problemlos funktioniert! Wunderschöner Diamant-Vollmemoire-Ring. Sehr guter Preis, jederzeit gerne wieder.


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