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Diamonds Factory
7 Hatton Garden

Diamonds Factory
Shop 12 - The Big Peg
Access via Warstone Lane
B18 6NF

Please visit our partners 'Austen & Blake'
Jewellers at
17 King Street,
M2 6AW

Please visit our partners 'Austen & Blake'
Jewellers at
Unit 9, County Arcade

Please visit our partners 'Austen & Blake'
Jewellers at
9, Parker Street,
L1 1DJ

Please visit our partners 'Austen & Blake'
Jewellers at
52 Argyll Arcade,
G2 8BA

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Happy Customers

We’ve served more than 50,000 happy customers, and this figure keeps growing. We still love the fact that we are intimately involved in all these people sharing their love for one another. It’s one of the great joys of working in the diamond jewellery industry.

What our customers say about us



3366 customers have written a review on Trustpilot

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    Teresa Morris, 19. Apr

    Quick service. Valuation provided. Great to have the ability to upgrade the quality of your diamonds.


    Geraldine Wheatley, 19. Apr

    After a surprise proposal my partner presented me with a gorgeous diamond ring!. Although it was stunning I had the idea of an oval diamond and so we asked if we could exchange it. I have to say the whole experience has been wonderful and Michelle has helped us choose the perfect ring. Michelle even sent an imitation ring for me to try to make sure it was just what I wanted. I can’t rate this company highly enough. We will be getting our wedding rings from Diamond Factory as well. Excellent service and nothing too much trouble... thank you so much!


    Stephen & Ellie, 17. Apr

    Emily was such a delight to meet. She was extremely helpful and had such a friendly personality. We had a great time looking at and choosing rings and she made it a lovely experience. It was the end of the day but she still had all the energy for our appointment with her. She remembered our names, she she owed interest in us and was chatty and made us feel at home.


    Ash, 16. Apr

    I have nothing but excellent things to say about this company. I received brilliant support and advice from the team. The ring I got was too small and the process for having it resized was effortless. The team maintained communications well and made sure the whole process was as smooth as could be. I literally cannot fault anything. Great company and the ring is gorgeous. Thank you all.


    ynnad sivad, 10. Apr

    I have nothing but excellent things to say about this company. I took along time finding my partners engagement and recived brilliant support and advice from Saskia. The ring I got was too big and the process for having it rezized was effortless. Saskia maintained communication and made sure the whole process was as smooth as could be. I literally cannot fault anything. Great company and the ring is gorgeous.


    Samir , 31. Mar

    I received an excellent service from Becky in the London store. She went over and above to help me make the choice and offered loads of options. Taking the time even on her day off to support me making the right choice was something she didn’t need to do but was willing too. If I was buying again from the Diamond Factory I’d be asking for her!


    Nora Majore-Lintin, 29. Mar

    Lovely earrings! Didn’t have to wait to long for them to arrive too.


    Martin, 29. Mar

    Have purchased from here a couple times now and wouldn't hesitate to again. Really excellent service, any questions are dealt with immediately and very well in a friendly manner. The products are excellent quality at great prices, and the delivery is always very prompt. A fantastic all round service.


    Christine Robson, 29. Mar

    I have been delighted with the diamond stud earrings purchased 3 months ago. The service I received during purchase was very helpful and responsive, they arrived on time and well packaged. I have received lots of compliments about the earrings and am thoroughly pleased all round. Have recommended the Diamonds Factory to others.


    Christine Bell, 29. Mar

    Beautiful Ring. So pleased.


    Marco, 29. Mar

    I am a returning customer to DF and would like to recommend them for their fantastic service. I bought an engagement ring which had to be resized on two occasions and on both occasions i had extremely prompt response with frequent friendly proactive progress updates. I'll be back - thank you!


    Mr Geoff Taylor, 28. Mar

    Very dubious about purchasing expensive jewelry on line but after contacting the Diamonds Factory and in particular the help and support from Selina in making a choice and giving me confidence in the item being of good quality and that it would be delivered to my requirements I went ahead. Outcome was excellent service from Selina and the manufacturing team and my wife is delighted with the bracelet ordered Would have no hesitation in recommending the Diamonds Factory


    fiona perales ludden, 26. Mar

    A huge Thank you to Christina P. in the Birmingham Office who is excellent and a credit to the Diamonds Factory. The aftersales team were also excellent and very helpfull. This is THE place to shop for Diamond lovers everywhere. Delivery to Ireland with no additional fees as promised. My ring is stunning, I am so happy with it. I will be back!


    Lydia Boamah, 25. Mar

    I was over the moon when I received my ring I wasn’t sure what I wanted but Becky from Hatton Garden was very professional and helped me get my dream ring She was very calm ready to help any time thank you for your hard work.


    Ali, 24. Mar

    What can I say, diamonds factory have been my one stop shop for all the diamonds I have purchased. 3 rings, earring and most recently a bracelet. My experience with diamonds factory has been amazing from start to finish. As a ex-retail professional I can say the customer service is EXCELLENT especially from Emily, Hatton Garden. She has been and will be a diamond with the care and effort she gives to their valued customers. Highly recommend Diamonds factory anyday!!


    James Finn, 24. Mar

    Excellent service and delivery as planned. I really appreciate the opportunity to speak to a sales agent and to get advice. She even managed to up sell on my original specification. Thank you.


    Monica Smith , 23. Mar

    Perfection. Thank you so much Diamonds Factory and thank very much Lawrie. I am over the moon with my ring. All my love, Monica Smith



624 customers have written a review on Trustpilot

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    Durez Sylvain, 26. Mar

    Très bien Sélection facile sur le site avec des explications claires. Rien à redire. Vanessa et Cynthia participent très largement a l'appréciation globale des clients Leurs disponibilités et leurs réactivités doivent être appréciées par tous Je recommanderais sans soucis pour un prochain événement et je vous recommande vraiment ce site


    Bose Morakinyo, 10. Feb

    Brilliant service from start to finish. Received immediate call back after sending email request for an appointment. I was assigned lovely Becky. She took time to answer all my questions and showed me some many beautiful designs with no pressure. My partner love the beautiful halo ring purchased. Will definitely come back for the wedding band in due course. Thanks Becky.


    Pascal G, 10. Feb

    Bonne qualité, gamme variée, site très bien fait qui vous permet de faire le bon choix facilement. bonne gestion des commandes C est mon second achat et je reviendrais pour le prochain merci


    FRANCOISE, 10. Feb

    J'ai commandé une bague et un pendentif avec sa chaîne.Tout est parfait sauf le fermoir de la chaîne vraiment très petit: impossible de l'utiliser seule!


    Thierry , 07. Feb

    Aucune surprise, qualité, conseil efficace et sympa de la conseillère clientèle, produit au top


    Rubén Naranjo Izquierdo, 04. Feb

    Le produit est merveilleux, mais l’expérience d’achat et livraison c’était pas terrible. Le processus d’achat ne mention jamais la partie ou on fait un offre qui doive être accepté (et qui prends du temps). En plus y n’y a pas trop de suivi de la commande, il a fallu que je contacte le SAP plusieurs fois pour savoir ou en était ma commande. Par contre le SAP est très rapide, cordial et efficace.


    MMC, 28. Jan

    Ravi de mon achat. Service client au top malgré le contexte Brexit.


    Christine Verrey, 16. Jan

    Une description détaillée de la qualité du diamant et un bijou fini conforme à ce proposé sur le site. Un bel emballage pour le cadeau à l'arrivée ce n'est pas tous les jours qu'on reçoit un diamant et un certificat d'authenticité pour l'assurance. Pour moi c'etait mon premier diamant je suis hyper contente il est super beau.


    CL, 04. Jan

    Très bon accueil et très satisfaite de mon pendentif et de ma chaîne. L’envoi était sécurisé et emballé avec soin. Je recommande


    A.Daniel, 04. Jan

    Super qualité, aucun soucis de livraison. À refaire !


    Vincent Jadas, 04. Jan

    Très bons conseils, envoie rapide et très beau résultat, je recommande !


    Margaret, 22. Dec

    Thank you for my beautiful ring. I wear it everyday with the other ring I bought from you 3 years ago. Sparkle on a dull day makes me very happy!


    Charles Roselli, 18. Dec

    beaucoup de choix, livraison rapide, parfait.



545 customers have written a review on Trustpilot

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  • Holger , 21. Mar

    Alles top: sehr, sehr schöner Diamant, sehr aufmerksamer Service, Lieferzeit wie beschrieben!

  • Martin Schwalbe, 19. Mar

    Sehr zufrieden, guter Telefon Kontakt. Der Ring kam sehr gut an. Gerne wieder.

  • KHM, 18. Mar

    Von der Bestellung bis zur pünktlich erhaltenen Ware : Alles prima und in hervorragender Qualität.

  • Aneta Koseva, 08. Mar

    Die Diamanten Ohrringe, die ich bestellt habe, sind sehr schoh an werde noch mal von diamondsfactory bestellen. Ich solte leider 1 woche mehr warten, wegen Bulgarische Zollbeamte und bin sehr froh, dass ich sollte Nichts zahlen.

  • Da Nnyb Ausf, 05. Mar

    Frau Steeg ist großartig. Sie hat mich ganz wunderbar beraten und das Ergebnis meiner Ohrringe war einfach nur WOW! Vielen Dank, ich / wir kommen wieder.

  • Ulla, 05. Mar

    Das Schmuckstück ist wunderschön und wie beschrieben. Zoll hat aber leider 10 Tage gebraucht, die Mitarbeiter waren aber sehr nett und bemüht.

  • Heiko Kaden, 22. Feb

    alles okay, gute Ware, pünktliche Lieferung

  • Juergen Kern, 20. Feb

    Sehr gute Qualität, schnelle Hilfe bei Problemen mit dem Deutschen Zoll :) Einfach nur TOP!

  • Willi Kost, 18. Feb

    Wir sind sehr zufrieden. Der Ring ist in einem Top Zustand und die anschließend notwendige Ringrößenanpassung lief ohne Probleme und kostenfrei. Immer wieder gern :) Danke!

  • InDie, 18. Feb

    Ich habe einen Memory-Ring mit 7 Diamanten online gekauft. Weil es ein Ring war -ich kannte nicht einmal meine Ringgröße- und dazu noch mein erster Diamantring -also richtig teuer- war ich sehr aufgeregt. Die Telefonberatung war einfach perfekt genauso wie der Ring! Ich werde jedem, der mich fragt, Diamonds Factory empfehlen.

  • W.S., 16. Feb

    Trotz erster Skepsis aufgrund der Negativbewertungen, habe ich den Ring bei Diamonds Factory bestellt und wurde nicht enttäuscht. Der Ring wurde wie auf der Internetseite angegeben, vor Weihnachten geliefert. Nach der Bezahlung über PayPal wurde eine Bestellbestätigung zugeschickt und der Ring kam 2,5 Wochen später per FedEx an. Meine Bestellung hat reibungslos funktioniert und ich würde jederzeit wieder einen Ring bei Diamonds Factory bestellen.

  • Andreas Helmig, 16. Feb

    Super Beratung und Service, schnelle und unkomplizierte Lieferung. Immer wieder!

  • Chris D., 15. Feb

    Die Ware ist super. Günstig, tolle Auswahl und super schön. Aber es wird ein riesen Aufruf gemacht, wenn die Versandadresse abweicht, dann wird das FedEx-Paket VOR die Haustür gelegt und der Support reagiert noch nicht einmal auf die Beschwerde dazu. Vorsicht also bei Versand mit FedEx. Sonst alles super.