Customer Care


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Send an e-mail to service@diamondsfactory.co.uk or fill in the from below:

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Opening Hours

Monday - Friday: 09:30 AM to 07:30 PM

Saturday: 09:30 AM to 05:30 PM

Sunday : 10:00 AM to 04:00 PM


Visit Us

Our showroom experience is designed to give you advice on our products, as well as browse our available samples to help find the right product for you. Please note that we may not carry samples of every design, but can show a selection of our most popular designs.

We are open to appointments outside opening hours upon request. If so, please call us at 0800 072 1170 to solicit a booking.

Diamonds Factory
2nd Floor,
54 Hatton Garden
London, EC1N 8HN

Nearest Stations:
Chancery Lane (Underground)
Farringdon (Underground & Rail Services)
To request an appointment, please visit our Book an Appointment page.

Please Note: We accept return at the above address. Please refer to our 30 Day Returns Policy before sending the Item back.In any circumstances do not use the word Diamonds or jewellery on any of the packaging or label of your parcel.Diamonds Factory is not responsible for damage or lost package during shipment.