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Customer Service
Monday-Friday:9.30am to 5.30pm
Saturday: 11am to 4pm
Queries? Reach us:
0800 072 1170 (Toll Free)
Outside UK? Call:
+ 44 207 138 3672
Email:service@diamondsfactory.co.uk
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Testimonials |
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Our customers have shown immense trust and confidence in us which is truly reflected
in their letters and reviews:
I am dropping a mail to appreciate the efforts invested by the entire staff fraternity
at Diamonds Factory. In the beginning I was not too sure about the idea of ordering
and waiting 2 weeks for the ring to arrive. Since such customization options were
not available on any other website where I could choose all aspects as per my specific
needs, I decided to go ahead. I am glad that I finally decided to order and trust
me--- it was worth the wait. The Solitaire Ring looks awesome on my fiancée. I had
never seen her blushing this much earlier; I saved £1200 compared to the other Internet
Jewellers and even more when I compared with High Street Shops. I can’t believe
this but it’s for real! All Thanks to Diamonds Factory and its dedicated team. Best
regards.
(Henry Coleman, Derbyshire)
We must have frequented good number of high street jewellers but were never satisfied
with their price and gave up the idea of buying a 1.00ct Diamond. After visiting
Diamonds Factory we were quite amazed with their prices and the wide range of Engagement
Rings designs to choose from. We finally managed to get a 1.50ct diamond within
our budget and still saved some money.”As they say these days – Every Little Helps”
I can’t express how happy she is with the ring and so am I.
Sarena, Thanks for all your help.
(Charles & Laura, Wales)
I am thrilled to have found the perfect place to buy my diamond engagement ring.
I was always cynical in buying diamond jewellery online and by far never trusted online
purchases. But I am literally pleased to see someone who genuinely passes on the
overheads and other benefits to the prospective buyers. There are several internet
sellers, but after comparing your prices and your value chain, I know for sure where
to go for all my future purchases. The ring looks very stunning.
(Gary Robert, Essex)
I was quite skeptical about the ring’s overall appearance as it was been offered
merely at cost on comparing with other online jewellers. But I was enthralled on
receiving the ring which came with an elegant wooden box as told, looks great and
grand. You guys really helped me to save on a good amount and made my day…
(Richard Brown, Kent)
Thank you for your assistance in guiding me to select the most stunning solitaire
ring for my wife. She was overjoyed on receiving the same. I was in a state of dilemma
while making an online purchase but your experts helped me to make an apt decision
in searching for the right ring. Thank you once Again.
(Kristopher Townsend, Birmingham)
I really appreciate your team for the first class service. I was to buy a diamond
ring but did not know anything about rings, carat, color or clarity. It is only
through your site that I am aware of these terms now. Besides, the customization
option really helped me to get my desired ring in budget I was looking at. I was
overwhelmed when the ring arrived, as it was exactly what I ordered. Besides, I
also liked the attractive packaging. I must admit, it was a very good buying experience.
Warm Regards (Mark Harris, London)
I am very happy with the diamond quality and its size ….Thanks for the fast shipping
and the boxes are good quality. Thank you so much for all your help throughout.
(Kenneth Rogers, Leicester)
The bracelet was a surprise to my fiancée, she really loved it. Other than the unique
design of the bracelet, Diamonds factory’s 30 days hassle free returns helped me
make prompt decision in making the purchase.
Warm Regards (Arizona)
Great savings-- Factory rates and unbeatable quality. I am completely thrilled with
my solitaire ring….the design stands out….Many thanks in making my purchase truly
memorable.
Best Regards. (Karen—Newport)
Internet buying was never so safe and sound. I have never written a testimonial
for any company or products, but in case of Diamonds Factory, I am moved to do so
looking at the information given, assistance sought and the overall buying experience.
My purchase for a stud earring for my daughter was really a thrilling one. I have
never seen so many designs under one roof with the most affordable prices. Truly
a factory shopping…Besides, my daughter was at a different location then the one
mentioned whilst ordering, but they went out of their way to make the shipment happen
on specified time. Kudos to the entire team!!! Trillion Thanks
(Graeme Walker, Cheshire)
Thank you very much for your help on Kirsten's ring. I have to tell you again how
many compliments I get on my ring!!
Thanks. (Michelle, Bristol)
More choice, more options, better quality, best online-offline customer service,
prompt delivery sums up Diamonds Factory…..many thanks for suggesting me the engagement
ring for the both of us. The rings were astonishing!!!
(Daniel Hyett, West Sussex)
I can now buy with even more confidence after purchasing stud earrings for my daughter
at more affordable price than any high street retailer. Guys thanks once again for
delivering on time.
Cheers –Lisa (Manchester)
Very courteous staff willing to guide you throughout the purchase. We were very
pleased with the way rings were packaged and shipping was really fast. Overall,
it is very happy experience to shop Diamonds Factory.
(Peter baker, Dublin)
Both of us want to thank you for the spectacular work carried out on our diamond
rings! The quality of the diamonds offered is truly brilliant! The manner in which
the entire staff worked with us was more than we could have asked for! The patience
and quality of your work is fantastic! Also, your customer service could not be
any better! We have complete confidence in your work and quality.
Mike & Lynda (Isle of Wight)
I am really impressed with the hoop hearings bought from you for my niece on her
birthday. I wasn’t expecting to get such a good deal and the delivery was fast with
beautiful gift wrap. Many thanks for your help.
(Sarah Gellar, Glasgow)
Our recent purchase of our wedding rings at Diamonds Factory was splendid. We were
quite concerned about making an online purchase, but your website provided variety
of designs and styles to choose from which were quite absent in the high streets.
Although, we were amazed with the customization option that was offered by your
site. In addition to that, on researching, we found your site had great reputations
and tie-ups. We also showed the rings to our local appraiser, who was amazed at
the ring and the price we paid for it. Many Thanks for your help.
(David Aitwood, Lancashire)
The ring is incredible and my fiancé loves it! I would also like to stress that
I think the level of service received when making the purchase was exceptional and
beyond expectation. Thanks very much for getting me our ring in 4 business days!!!
(Jemina, Tyne and Wear)
I appreciate your service and co-operation. The quality of the necklace & earrings
was astounding which I bought for my wife’s birthday. She loved them very much &
was surprised at the beauty of them. I will do more shopping with you all in the
future as I have done in the past. Thank you once again.
Cheers. (Robert, Fife)
We were highly pleased with the diamond shoulder ring, looked breathtaking. Just
dropping to thank you a billion ton for accepting the returns without any quibbles
and many thanks for prompt refund. We would definitely drop in next time for our
anniversary purchases.
Thanks once again!!! (Martin Town, Belfast—Antrim)
We received the wedding rings yesterday, they really look grand and exactly the
way we wanted it to look after few modifications. Thank you guys for making it in
time and we are completely thrilled to have made the right purchase with Diamonds
Factory.
(Sir. John –West Midlands)
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