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Customer Service
Monday-Friday:9.30am to 5.30pm
Saturday: 11am to 4pm
Queries? Reach us:
0800 072 1170 (Toll Free)
Outside UK? Call:
+ 44 207 138 3672
Email:service@diamondsfactory.co.uk
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Your privacy is our foremost priority. This policy is designed with an aim to inform
you about the information that Diamonds Factory
collects, the reasons why such data is collected and how this data is used to safeguard
your rights. Our sole motto is to provide you with unparalleled service with 100%
guaranteed satisfaction.
Note: In the entire policy, “We, Us, Our”
refers to “Diamonds Factory” wherein “You,
Yours” refers to Customers and
Readers.
Our privacy policy will be updated occasionally and the same would be reflected
with “Updated” next to “Privacy Policy” wherever needed. We persuade you to periodically
review this page to be informed of how we are protecting your information.
Data collection and its Uses:
You can access
www.diamondsfactory.co.uk without submitting your personal information
at any point in time and from anywhere. Personal information is required only at
the point of purchasing an item. Personal Information includes, but is not limited
to: First Name, Last Name, Home, Billing or Physical address; E-mail Address; Phone
Number; other Contact Information; Credit Card Number, Expiration Date.
When you submit your personal information to us, you are giving us your consent
to the collection, use and disclosure of your personally identifiable information
as set forth in this privacy policy.
Note: Diamonds Factory does not sell trade or rent
your personally identifiable information to third-parties, unless you have granted
us permission to do so.
Use of Data Collected:
Any personal information, collected at our end, would be used to communicate to
you with reference to the products and services. This may include-- revert to product
enquiries, feedbacks, promotions, surveys, sweepstakes and or other products / service
related updates. The sole purpose of gathering such data is to improvise the website,
its content and make it more user friendly.
Further to this, the gathered personal information may also be used to send you--
order confirmation, send information about tracking an item and prevent / detect
fraud or abuse, thereby making your journey to our website more secured and convenient.
Note: At any point
in time, if you do not wish to receive further communications from Us, you may select
to opt-out of receiving such information or email us on service@diamondsfactory.co.uk.
Other Use:
The gathered data may also be used for omission of errors and accuracy and relevancy.
In addition, the data could be used internally for research on user’s demographics,
preferences, behaviour and to improve the website and your experience.
Compliance with Law and Fraud Protection:
We may collect and disclose any information, including personal information, we
deem necessary, in our sole discretion, to comply with any applicable law, regulation,
legal process or governmental request. We may collect and possibly share personally
identifiable information and any other information available to us in order to investigate,
prevent or take action regarding illegal activities, suspected fraud, situations
involving potential threats to the physical safety of any personal or as otherwise
required by law. We may also exchange information, including personally identifiable
information, with other companies and organizations for credit fraud protection
and risk reduction.
Information Shared With Third Parties:
Your personal information may be used by third parties. For instance, when we ship
the product out to you, we need to share your Full Name, Shipping Address with our
delivery agent. Examples of other third parties that we may share your personal
information will include: webhosting companies, fulfilment companies (e.g., companies
that fulfil product orders), jewellers, assemblers, data analysis firms, affiliates,
third party consulting or marketing firms and e-mail service providers. Additionally,
if you use a credit card or other financing alternative to place an order with Diamonds
Factory, to confirm and process your order, we will share your personal information
with such financing company. These third parties only receive personal information
if such information is needed to perform their function(s), and they are not authorized
to use any personal information for any other purpose(s) other than the purpose(s)
set forth by Diamonds Factory. We only provide third-parties with the minimum amount
of personal information necessary to complete the requested service, product and
or transactions.
Email this Product to a Friend:
When you e-mail a product to a friend, you and your friend's names and e-mail addresses
are requested. This ensures that your friend will know that you have requested that
Diamonds Factory send them an e-mail. You and your friend's e-mail addresses will
only be used for this purpose unless permission is otherwise granted.
Business Transfer:
Your personally identifiable information may be disclosed as part of any merger,
sale of company assets or acquisition, as well as in the event of an insolvency,
bankruptcy or receivership, in which personally identifiable information would be
transferred as one of the business assets of the Company.
International Transfers:
Information collected on this Web Site may be stored and processed in the United
Kingdom or any other country in which Diamonds Factory or its affiliates, subsidiaries
or agents maintain facilities and by using this Web Site, you consent to any such
transfer of information outside of your country.
IP Address:
When you visit our Web Site, Diamonds Factory collects your IP address to, among
other things, help diagnose problems with its server, administer and tune the operation
of its Web Site, analyze trends, track traffic patterns, gather demographic information
for aggregate use, and track the date and duration of each session within our Web
Site. Your IP address may also be used in combination with your personal information
for credit fraud protection and risk reduction.
Data Collection Devices, such as Cookies and Web Beacons:
In some instances, Diamonds Factory may collect non-personal data through cookies,
web logs, web beacons (also known as pixel gifs or action tags) and other monitoring
technologies. Where authorized by us, third parties may use cookies, Diamonds Factory
web log files, web beacons and other monitoring technologies to compile aggregate
statistics on Diamonds Factory’s behalf. The non-personal information that we collect
is used to better understand and improve the usability, performance and effectiveness
of our Web Site and marketing programs. We may share or transfer non-personally
identifiable information with or to our affiliates, licensees and partners. "Cookies"
are small pieces of information that are stored by your browser on your computer's
hard drive. We use cookies on certain pages of our Web Site to, among other things,
analyze our web page flow, measure promotional effectiveness, deliver you a more
customized shopping experience, track visits from our affiliates and partners and
allow the use of our shopping cart. Diamonds Factory does not use cookies to store
or collect any personal information. You are always free to decline our cookies
if your browser permits; although, by declining the use of cookies you may not be
able to use certain features on the Web Site. Diamonds Factory Web pages may also
contain electronic images know as Web beacons. These Web beacons allow Diamonds
Factory to count users who have visited certain Web pages or to deliver co-branded
services. Diamonds Factory may also include Web beacons in its email messages in
order to determine whether the message has been opened or acted upon. Additionally,
Diamonds Factory may use third-party advertising or content delivery companies to
serve ads or images on our Web Site or on other web sites on the World Wide Web.
These companies may use web beacons to place a persistent cookie on your computer.
Doing this allows the third party to recognize your computer each time you visit
certain pages or emails and compiles anonymous information. Information collected
through these third-party advertising companies is anonymous.
Links:
Our Web Site may provide links to other third-party Web Sites which are outside
our control and not covered by this privacy policy. We encourage you to review the
privacy policies posted on these (and all) Web Sites.
Security:
Diamonds Factory is committed to the protection of the personal information that
you share with us. We utilize a combination of security technologies, procedures
and organizational measures to help protect your personally identifiable information
from unauthorized access, use or disclosure. For example, we store the personal
information you provide on computer servers with limited access. Additionally, when
we transfer sensitive personal information (for example, credit card information)
over the Internet, we protect it using Secure Sockets Layer (SSL) encryption technology.
Updating Your Information:
If the personally identifiable information that Diamonds Factory has gathered and
or collected from you changes or you would like to revise such information, we will
gladly correct or update any personal data you have previously provided to us. To
request a change or update to your personal information, please send an e-mail to service@diamondsfactory.co.uk
or call us on our toll-free number 0800 072 1170 (within UK) / + 44 207 138 3672
(outside UK).
Your Consent to Diamonds Factory Privacy Policy:
By using this Web Site, you agree to Diamonds Factory's privacy policy. This privacy
policy is the most recent one superseding any earlier version. We may occasionally
update this privacy policy. When a revision is made we will revise the "last updated"
date on this page. We encourage you to periodically review this privacy policy to
stay informed about how we are protecting your information. Your continued use of
this Web Site constitutes your consent to this privacy policy and any updates.
For other terms and conditions that apply to your use of our Web Site, please see
our Diamonds Factory
Terms & Conditions.
We appreciate your Valuable Feedback:
If you have questions about this privacy policy, please contact the Diamonds Factory
customer service department at
service@diamondsfactory.co.uk. You may also send us your comments
about the Diamonds Factory Web Site or the shopping experience in general, as we
always appreciate feedback.
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