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Customer Service
Monday-Friday:9.30am to 5.30pm
Saturday: 11am to 4pm
Queries? Reach us:
0800 072 1170 (Toll Free)
Outside UK? Call:
+ 44 207 138 3672
Email:service@diamondsfactory.co.uk
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Free Shipping Worldwide
Diamonds Factory is pleased to offer Free Delivery within UK and Worldwide. We bear all the shipping cost which is incurred in shipping out the product to your doorstep fully secured.

Delivery Time & Methods

We use Royal Mail Special delivery for all the items delivered within the UK. For International buyers we use Royal Mail International Signed For™ or Airsure®. These methods of shipment are fully insured against loss, damage and theft during shipment.

Please see below for information regarding production and delivery times. For any queries please call 0800 072 1170

Shipment

Shipment

Note: This is just the transit time & not the actual lead time. For complete lead time refer to the first chart.

Need It Faster?:

In the event that you need your order to arrive faster than the timelines specified above. Please contact us on our free phone number 0800 072 1170 (UK) / +44 (0)207 138 3672 (Outside UK) to discuss your option.

Office Collection (Strictly by Appointments):

Simply book an appointment to come and collect your order personally and avoid transit time. Kindly let us know your preferred day and time so we can book an appointment for you to collect. You can do this by calling 0800 072 1170.

Note: You will be required to bring your Photo ID along with you when you come to collect your item. Eg: Driving license or Passport.

Order Update:

If you need to know the expected delivery date of an item, please call us on our toll free number 0800 072 1170 or email us on service@diamondsfactory.co.uk. to check the progress of your order. We will endeavor to meet any delivery requirements you may have.

Track and Trace:

On the day of dispatch, you will receive a notification containing you tracking number. You can visit the websites given below to find out the status of your parcel:

Safe and Secured Delivery:

For safety and security, we urge our customers to be present at the delivery address to collect the parcel and inspect parcel for any damage, tampering or meddling before signing.

Delivery to Alternate Address:

If you wish to arrange the delivery of your item to an alternate address (other than your billing address), we will be more than happy to help you out. For such request, we require identification documents to safeguard our buyers from fraudulent activities. Details of these will be sent to you via email upon receipt of your request.

For any further information please do not hesitate to contact us on our toll-free number 0800 072 1170 (UK) / +44 (0)207 138 3672 (Outside UK) or email us on service@diamondsfactory.co.uk
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Neve Jewels Ltd--Registered in England & Wales - 06453160
VAT Registration Number - GB 925 0805 36