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Customer Service
Monday-Friday:9.30am to 5.30pm
Saturday: 11am to 4pm
Queries? Reach us:
0800 072 1170 (Toll Free)
Outside UK? Call:
+ 44 207 138 3672
Email:service@diamondsfactory.co.uk
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Contact Us

At Diamonds Factory, we believe in educating and guiding you to get best value for your money. We welcome your questions and feedback. Feel free to contact us using any of the methods below.

For the fastest answer, read our frequently asked questions given below.
Call Us
Our diamond and jewellery consultants have the Knowledge to help you make the right decision.
Telephone
UK customers:                               0800 072 1170
Customers Outside UK :          +44 (0)207 138 3672
Fax:                                     +44 (0)207 993 4231

Business Hours
Monday to Friday
9.30 AM to 5.30 PM

Saturdays
11:00 AM to 4:00 PM

We are closed on Sundays.
Email Us
We typically respond to customer e-mails within 24 hours. Send us your questions in the form on the left,or send us an e-mail: service@diamondsfactory.co.uk
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Please Note: Viewing is strictly via prior "Appointment".

Address

Diamonds Factory

2.05, 14 Greville Street,
Hatton Garden, London
EC1N 8SB

Note: We accept returns on the above address. Please refer to our 30 Day Returns before sending the Item back. Viewings are taken by prior appointments only at the above address. To avoid theft in transit, please do not mention Diamonds Factory on the package while returning any item, instead use DF. Diamonds Factory is not responsible for damage or lost package during shipment.
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Neve Jewels Ltd--Registered in England & Wales - 06453160
VAT Registration Number - GB 925 0805 36