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Customer Service
Monday-Friday:9.30am to 5.30pm
Saturday: 11am to 4pm
Queries? Reach us:
0800 072 1170 (Toll Free)
Outside UK? Call:
+ 44 207 138 3672
Email:
service@diamondsfactory.co.uk
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About Us
About Us
Diamonds Factory
is an online retail division backed by an established diamond manufacturer, well known for supplying to diamond traders worldwide. We have been designing and manufacturing diamond jewellery for more than
three generations
using the most skilled and experienced workforce. Diamonds Factory holds a great standing in the global diamond industry and has supplies extended to various high street and chain stores. Our operations are controlled from our office located in the famous
Hatton Garden, London
.
We believe in delivering Top Quality:
All our diamond jewellery is made in our well established factories by our in-house skilled craftsmen. Our factories have the most up-to-date equipment and follow the most advanced processes to produce captivating pieces of jewellery. Using CAD (Computer Aided Design) and CAM (Computer Aided Manufacture) technology enables us to design and make beautiful, high standard pieces of jewellery.
Shopping with Diamonds Factory means shopping with a company that not only has the ability to manufacture jewellery, but a company that has the highest of standards to ensure you receive a piece of jewellery which you will treasure for years to come. We follow a strict process wherein each and every product passes through a series of stringent quality checks to ensure that the final product is perfect. All our products are hallmarked at the
Assay Office
(London) authenticating the purity of the metal.
Our promise to offer you Best Value:
We aim to help our customers get the best
quality
products at factory direct prices. Why pay more for branded products, when you can get the same for a more affordable price straight from Diamonds Factory? Please visit our
virtual tour
to better understand the Jewellery Value Chain and see how you could eliminate the middleman and make massive savings by buying from Diamonds Factory. By shopping with Diamonds Factory you can also enjoy the freedom to select from a wide range of Certificates: Diamonds Factory, GIA, IGI, and EGL.
Peace of Mind
Our products are well packaged in elegant
wooden boxes
and are dispatched via Royal Mail Special Delivery or FedEx® fully insured from our premises all the way to your doorstep. If, for any reason, you are not completely satisfied with your purchase, send it back for a full, no quibble, refund; our
30 days money back guarantee
will give you plenty of time to consider your purchase.
Your purchase at Diamonds Factory is secured and protected by some of the most widely used security systems online. Our website is fully secured using the latest SSL encryption technology and having
PCI
Compliance, ensures your transactions and payment details are fully protected.
If you are feeling nervous about making such an important purchase online, please feel free to read our customer
Testimonials
. We are also registered with the
British Jewellers Association
and can be found under our company name Neve Jewels Ltd.
Diamonds Factory uses
Conflict Free Diamonds
and sources them only from legitimate sources.
Make Informed Decision:
We are dedicated to helping our customers make informed decision about the products they wish to purchase. We realize how difficult it can be to make an important purchase online without seeing a physical product. To eliminate this barrier, Diamonds Factory now has 3D Visualization for all its products. This will give you the opportunity to easily visualize your piece of jewellery in your chosen specifications before purchasing.
We also understand how difficult it can be if you do not understand
Diamond Carat Weight
,
Colour
and
Clarity
or for that matter how changes in these will affect the sparkle and appearance of your diamond(s). Our extensive
Diamond Education
section is designed to help you with this and allow you to make more informed purchases. You may enter Diamonds Factory as a novice, but you will leave an expert.
Get prompt Services:
Our Diamond & Jewellery Consultants are ready to answer any of your questions and help you find the perfect diamond(s). We encourage you to send any questions to
service@diamondsfactory.co.uk
or call us on (Toll Free Number) 0800 072 1170.
Company Information
Diamonds Factory
2.05, 14 Greville Street,
Hatton Garden,
London
EC1N 8SB
Company Registration Number - 06453160
VAT Registration Number – GB 925 0805 36
Contact Us:
service@diamondsfactory.co.uk
UK: 0800 072 1170
Outside UK: +44 (0)207 138 3672
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© 2009-2010 Diamonds Factory. All Rights Reserved.
Neve Jewels Ltd--Registered in England & Wales - 06453160
VAT Registration Number - GB 925 0805 36